Uploading Required Documentation via the Clearify Mobile App

Step 1: Click Upload

To begin uploading documentation, navigate to the dependents profile and click “Upload.”

Step 2: Select Document Type

Select the document type by tapping the pen icon on the top-right side of the screen.

Step 3: Take Photo

Take your picture by clicking the camera icon and confirm that it is legible. If it is legible, tap “Upload”. If it isn’t legible, retake the picture by tapping “Retake.”

Step 4: Email Confirmation

Once you have successfully uploaded your documentation, you will receive an email confirming that we have received your document. Once an auditor reviews your document, you will receive another email letting you know if your document was approved or denied.

If your document was approved, you will receive an email letting you know that a particular document has been audited and deemed acceptable. (Note: Spouses must submit two forms of documentation.)

If your document was rejected, you will receive an email letting you know that a particular document has been audited and deemed unacceptable. The email will include a reason for rejection, and you will have until the end of the verification period to appeal the decision or submit a new document for verification.

These messages will be sent from alerts@cleartrackhr.com, which is a no-reply email address. If you have questions or concerns about your submissions, please call the Clearify Technical Support Center at 877-520-8639.

Have more
questions?

Call us:
877.520.8639

Email us:
clearifysupport@cleartrackhr.com

Have more questions?

Email us:
clearifysupport@cleartrackhr.com

Call us: 877.520.8639
Monday-Friday, 8am-5pm CST

Have more questions?

Email us:
clearifysupport@cleartrackhr.com

Call us: 877.520.8639
Monday-Friday, 8am-5pm CST

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