Step 1: Click Upload
To begin uploading documentation, navigate to the dependents profile and click “Upload.”
Step 2: Select Document Type
Select the document type by tapping the drop-down menu labeled “Click to Select”.
Step 3: Take Photo
You can choose to Take a Photo or Choose from Photo Library. To Take a Photo within the Clearify App, tap “Take Photo”. Your camera app will automatically open and allow you to take a photo. To Choose from your camera’s Photo Library, tap “Choose from Photo Library”. Your Photo Library will automatically open and allow you to choose a photo. Once you have selected your photo, you will need to tap “Add” in the top right. After you take a photo or select a photo, you will need to review your photo, and tap “Upload 1 photo(s). You will need to read and agree to the “Captured Image Attest Statement” by tapping “Upload”, then your document will be uploaded.
Step 4: Email Confirmation
Once you have successfully uploaded your documentation, you will receive an email confirming that we have received your document. Once an auditor reviews your document, you will receive another email letting you know if your document was approved or denied.
If your document was approved, you will receive an email letting you know that a particular document has been audited and deemed acceptable. (Note: Spouses must submit two forms of documentation.)
If your document was rejected, you will receive an email letting you know that a particular document has been audited and deemed unacceptable. The email will include a reason for rejection, and you will have until the end of the verification period to appeal the decision or submit a new document for verification.
These messages will be sent from email@example.com, which is a no-reply email address. If you have questions or concerns about your submissions, please call the Clearify Technical Support Center at 877-520-8639.