Verifying a Dependent via the Clearify Web Portal

To begin your verification, click the dependents tab on the left side of the screen.

Step 1: Select Dependent to Verify

Select the eligible dependent you would like to verify and confirm their information is correct. If their information is correct, click “Save.” If their information is incorrect, click within the field and to make corrections.

Step 2: Upload Document

To begin uploading a document, click “Upload,” and select the document type of the document you wish to upload from the dropdown menu.

Select the document(s) from your computer by clicking “Choose File.” Once you have selected the file you wish to upload, click “Upload.”

Step 3: Confirmation

Once you have successfully uploaded your documentation, you will receive an email confirming that we have received your document. Once an auditor reviews your document, you will receive another email letting you know if your document was approved or denied.

If your document was approved, you will receive an email letting you know that a particular document has been audited and deemed acceptable. (Note: Spouses must submit two forms of documentation)

If your document was rejected, you will receive an email letting you know that a particular document has been audited and deemed unacceptable. The email will include a reason for rejection, and you will have until the end of the verification period to appeal the decision or submit a new document for verification.

 

Have more
questions?

Call us:
877.520.8639

Email us:
clearifysupport@cleartrackhr.com

Have more questions?

Email us:
clearifysupport@cleartrackhr.com

Call us: 877.520.8639
Monday-Friday, 8am-5pm CST

Have more questions?

Email us:
clearifysupport@cleartrackhr.com

Call us: 877.520.8639
Monday-Friday, 8am-5pm CST

© ClearTrack HR. All rights reserved.